zHeight, Inc. — Privacy Policy

1. Information We Collect

A. Information You Provide to Us

• Personal Information: name, email address, phone number, address, company details, job title, and project details.
• Project Data: property addresses, design drawing, surveys, photos, permit documents, and materials uploaded by you.
• Payment Information: billing details, invoices, and transaction data (handled via secure third-party payment processors).
• Communication Records: emails, platform messages, voice notes, call summaries, meeting notes, and customer support interactions.

B. Information Collected Automatically

• Device & Usage Data: IP address, browser details, operating system, usage activity, referring URLs, and session logs.
• Cookies & Tracking Technologies: used for functionality, analytics, security, and performance improvement.

C. Information from Third Parties

• Public property records and city permit databases
• Contractors, partner architects, or professionals you choose to work with
• Analytics or marketing tools, payment providers, and cloud platforms

2. How We Use Your Information

We use your information to:

• Operate and improve our AI-powered residential design and permitting marketplace
• Deliver project services including drafting, project review, code compliance, and permit preparation
• Train and enhance our AI systems (using de-identified or aggregated data unless otherwise agreed)
• Communicate with you about your project, platform activity, or support requests
• Manage billing, invoicing, and transactions
• Conduct analytics to improve user experience
• Meet legal, regulatory, or compliance requirements

3. How We Share Your Information

We do NOT sell your personal information.

We may share information with:

A. Service Providers

Cloud hosting, AI model providers, analytics platforms, customer support systems, and payment processors.

B. Marketplace Professionals

Partner architects, designers, or contractors needed to deliver your project — only with your consent or request.

C. Legal & Compliance Authorities

If required to comply with court orders, laws, or fraud-prevention obligations.

D. Business Transfers

In mergers, acquisitions, financing, or asset transfers, as permitted by law.

4. Your California Privacy Rights (CCPA/CPRA)

California residents have the right to:

• Know what personal information is collected, used, and disclosed
• Access the categories and specific pieces of data collected
• Request Deletion of their personal information
• Request Correction of inaccurate information
• Opt-Out of Sale/Sharing (zHeight does not sell data)
• Limit the Use of Sensitive Personal Information
• Be free from discrimination for exercising privacy rights

To exercise your rights, email us at: admin@zheight.com

We will verify your identity before fulfilling any request.

5. Data Security

We use industry-standard safeguards, including:

• Encrypted servers and secure data storage
• Role-based access and authentication controls
• Continuous security monitoring
• Cloud infrastructure protections
• Internal privacy and data handling policies

Despite these measures, no system can guarantee absolute security.

6. Data Retention

We retain personal information only for the time necessary to:

• Provide Services
• Meet legal or regulatory obligations
• Maintain business records
• Support customer service and project documentation

You may request deletion of your information at any time.

7. Children's Privacy

• Our Services are not intended for individuals under 16.
• We do not knowingly collect data from children.

8. Third-Party Links

• Our website or platform may link to external websites.
• We are not responsible for their content or privacy practices.

9. International Use

• Our Services are intended for U.S. users.
• If you access our platform from outside the U.S., you consent to the transfer and processing of your information in the United States.

10. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Changes will be reflected in the "Last Updated" date above.

11. Contact Us

For questions or privacy-related requests, contact: